Terms of Service
Last updated: 16 October 2026
These terms are between you and Astralex Private Limited, 35 G, Sector 40 Road, Sector 40, Gurugram, Haryana 122001, for the Aapka Vakeel website and the Aapka Vakeel Android app. Creating an account, tapping agree, or using a paid feature means you have read them. They sit with the Privacy Policy and the Refund Policy.
1. Who may use the desk
You must be 18 or older to create an account or pay for a service. One account per person. Keep the mobile number, email, and OTP to yourself. We may pause an account that is misused, shared, or used to upload false papers.
2. What the desk does
- AVA, an automated assistant for questions and drafts.
- Document drafts, such as a notice, agreement, or affidavit, for you to review.
- Traffic-challan lookup and, where you pay for it, facilitation of settlement.
- eCourt search by CNR, case number, or party name, plus cause lists and judgments from the public court record.
- Consultations with an independent advocate, by voice or messages on the desk.
A feature that depends on a court portal, a government site, a notary, or a courier follows that third party’s timing. We do not control a court list or a government fee.
3. AVA
AVA gives information and drafts. She is not a licensed advocate and she does not file a case for you. Read a draft before it is signed or filed. We do not promise a case outcome, a challan waiver, or a hearing date that is not in the court record.
4. Challans
A challan order can include two different amounts: the fine as it stands on the official record, and a facilitation fee shown before you pay. The facilitation fee is for the desk’s work in taking the matter up. If an authority later reduces or waives the fine, that change does not reduce the facilitation fee. We do not promise that a fine will be reduced. If we take a payment and never start the work, or the charge is a duplicate, that charge is refunded under the Refund Policy.
5. Documents and consultations
A draft follows the facts you provide. A mistake in those facts is yours to correct before you confirm the draft. After you confirm a final draft, further changes are a new piece of work. A soft copy on the desk or by email is delivery. A paper copy, if you ask for one, goes through a courier we do not control. A consultation is with the advocate, not with Astralex, and is charged at the per-minute rate shown before it starts, including any extra minutes you add. We do not record the audio of a live advocate call. Chat on the desk is stored so you can read it again.
6. Payments and refunds
PayU collects the payment. We do not store your card number or UPI PIN. A 15-day workspace trial, where it is offered, is once per chamber. PayU may take ₹1 to register autopay and then refund that ₹1. The plan price shown before you confirm is charged once when the 15 days end, unless you cancel autopay before that charge. Government fees and stamp duty, once paid to the authority, are not ours to return. A completed consultation or a delivered draft is not refunded. Your rights under the Consumer Protection Act, 2019 are not waived. The steps and the timelines are on the Refund Policy. Write to hi@aapkavakeel.com or use the order on your desk.
7. Pause or delete your account
You can deactivate or permanently delete the account in the app under Profile → Help & legal → How to delete my account, or on the website under Account Settings. Deletion has a 7-day grace period. Signing in during that window cancels it. The public steps are at How to delete your account. You do not have to email us first.
8. What you must not do
Do not upload forged papers, impersonate someone, harass an advocate or another user, or use the desk to break the law. Do not scrape the court tools or resell access. We may suspend an account that does this, including without advance notice where the misuse is serious.
9. Our material
The name Aapka Vakeel, the mark, and the software belong to Astralex. You receive a personal, revocable licence to use the desk. Feedback you send may be used to improve the product, without a duty to pay you for the idea.
10. Liability
Except where Indian law does not allow a limit, Astralex is not liable for an indirect or consequential loss, or for the outcome of a case, a hearing, or a challan. Where a cap is allowed, it is the amount you paid Astralex for the specific order that gave rise to the claim. This does not limit liability for fraud, or a right the Consumer Protection Act, 2019 does not let us waive.
The desk is provided as available. A court portal or a payment network can be down. An engagement you start with an advocate outside the desk is not our engagement.
11. Disputes
Write to the grievance contact in the Privacy Policy first. These terms follow Indian law. Courts at Gurugram, Haryana have jurisdiction. Where the dispute can lawfully go to arbitration, it is a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated at Gurugram, in English. A claim must be brought within the time Indian law allows. We do not ask you to give up a remedy the law says cannot be given up.
12. Changes and contact
We may update these terms. The date at the top of this page is the date of the current version. Continuing to use the desk after that date is acceptance of the update. Grievance contact: Astralex Private Limited, 35 G, Sector 40 Road, Sector 40, Gurugram, Haryana 122001, hi@aapkavakeel.com.