Aapka Vakeel

Refund Policy

Last updated: 16 October 2026

This is how Astralex Private Limited handles money paid on Aapka Vakeel. It applies on the website and in the Android app. It does not take away a right you have under the Consumer Protection Act, 2019.

Note: A facilitation fee is the desk’s charge for taking a matter up. It is separate from a government fine, stamp duty, or court fee. Those official amounts, once paid to the authority, are not ours to return.

When we refund

  • The ₹1 PayU takes only to register a workspace-trial autopay.
  • The payment was taken twice for the same order.
  • We took the payment and never started the work.
  • A platform fault stopped us from delivering what the order described.

An approved refund goes back to the original PayU method. Cards usually take 5–7 business days, net banking 3–5 business days, and UPI often 24–48 hours. The bank can add its own time.

When we do not refund

  • A draft you confirmed, after the file has been delivered.
  • A consultation that has already taken place.
  • A government fee, court fee, or stamp duty already paid to the authority.
  • The facilitation fee on a challan, if the authority later reduces or waives the fine. That change does not reduce the desk’s fee, and we do not promise a waiver.

How to ask

  1. Open the order on your desk, on the website or in the app.
  2. If the order is still untouched, ask for a cancellation and add the reason.
  3. Or write to hi@aapkavakeel.com with the order number. We reply on working days, and we aim to decide within 7 business days.

See also the Terms and how to delete your account.