Privacy Policy

1. Who this covers

Clients and advocates who create an account, and anyone who browses the public pages. The registered office is 35 G, Sector 40 Road, Sector 40, Gurugram, Haryana 122001.

2. Data we collect

• Account. Name, email, mobile number, and whether you use the client desk or the advocate chamber. Sign-in uses a one-time password sent by SMS, or the password you set. We do not keep the OTP after it is checked.
• Matters you send us. Documents, photos, and notes you upload for a draft, a challan, or a consultation. The camera and photo library are used only when you choose a file. We do not scan your gallery in the background.
• AVA. The questions you type or speak, and the drafts she returns, so the desk can answer you and show the chat again. The microphone runs only after you tap it. It is not used while the app is closed.
• Court search. A CNR, case number, party name, state, district, or case type that you enter, and the public court record the portal returns for that search, including cause lists, orders, and judgments.
• Challans. The vehicle number you ask us to check, and the challan rows returned for that number.
• Payments. Order id, amount, and whether PayU marked the payment successful. For a workspace trial, PayU also receives the plan amount and the date of the later charge. We do not store your card number, CVV, or UPI PIN. PayU processes those.
• Notifications. A Firebase token so we can send a hearing or order alert you have turned on. You can turn notifications off in Android settings.
• Website. A sign-in cookie, and ordinary server logs such as the page you opened and the time. We do not use that log to sell ads.
• App basics. App version and Android version, so a crash or a failed request can be fixed. We do not collect your precise GPS location. The app does not ask for location permission.

3. Why we use it

• To create your account and keep you signed in.
• To run the search, draft, challan check, or consultation you asked for.
• To take payment and show the order on your desk.
• To send a service message, such as an OTP, a payment receipt, or a hearing alert.
• To prevent misuse and to answer a lawful request from a court or authority.

The basis is your consent when you create the account or tap a feature, the contract for a paid order, and a legal duty where the law requires us to keep a record.

4. Who receives it

• The advocate you choose, and only the matter you send to that advocate.
• PayU, for the payment you start.
• Twilio, to deliver the sign-in SMS to your mobile.
• Google, for sign-in, cloud hosting, and the notification token. Our database runs in Google Cloud in Mumbai (asia-south1), in India.
• The court portal or the vehicle-record provider, for the search you typed.
• A courier, only if you ask for a paper copy of a document.
• A court, regulator, or the police, if the law requires it.

We do not sell personal data. We do not use your matters to advertise or rank advocates.

5. AVA and automated tools

AVA is an automated assistant. A reply is legal information or a draft, not advice from a licensed advocate, and not a promise of a case result. Your prompts are stored with your account so you can read them again. We do not use your documents to train a public model. A human on the desk may read a chat only to fix a fault or complete an order you paid for.

6. How long we keep it

Account data stays while the account is open. If you delete the account, there is a 7-day window in which signing in cancels the deletion. After that we remove your name, email, and mobile from the profile. Invoices and paid orders may be kept without those details where tax law or a dispute requires it. Court records we fetched remain public records of the court; we delete our copy of the search from your account with the account.

7. How to delete your account or get a copy

• App. Profile → Help & legal → How to delete my account. Choose Deactivate or Delete permanently. For a permanent delete, confirm. You are signed out.
• Website. Account Settings, or the public guide at aapkavakeel.com/delete-account. You do not have to email us first.
• A copy or a correction. Write to hi@aapkavakeel.com from the email on the account. We will send what we hold, or correct a wrong detail, unless a law tells us to keep it.

8. Children

The account holder must be 18 or older. The app and website are not directed at children, and we do not knowingly collect personal data from anyone under 18. If you believe we have, write to hi@aapkavakeel.com and we will delete it.

9. Security

Pages and the app talk to our servers over HTTPS. Access to the database is limited to the systems that run your desk. No online service can promise that a breach is impossible. If one happens, we will tell you and the authority when the law requires it.

10. Grievance officer

Grievance Officer, Astralex Private Limited, 35 G, Sector 40 Road, Sector 40, Gurugram, Haryana 122001. Email hi@aapkavakeel.com. We aim to acknowledge a privacy complaint within 48 hours and to close it within 15 days, or within the time the law sets.